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Privacy Policy

Jones Home Hardware is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and manage your personal data across our interactions, whether it be through our stores, website, or customer service.
​1. Data Collection and Usage

Personal Information Collection: We collect personal data when you purchase, repair, sell, service, or hire garden machinery and equipment. This includes your name, postcode, full address, email, and telephone number. We use this information to complete transactions, manage warranties, provide customer support, and maintain customer accounts.

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Website Interactions: When you use our website to register an account and create wishlists, we collect the information you provide such as email, name, and any additional information entered. Our website's security is managed by Wix.

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Financial Transactions: Financial data processing is entirely handled by our third-party payment processors, Tyl by Natwest and Clover. We do not store your financial data on our servers.

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CCTV Surveillance: We operate CCTV across all our physical locations to enhance security and safety.

Analytics: We may use anonymized and aggregated data from sales and customer interactions for business analytics and to improve our services.

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2. Data Sharing and Third Parties

Product and Service Partners: Data necessary for product registration, warranty claims, and insurance purposes may be shared with relevant manufacturers and insurance providers.

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Third-Party Service Providers: For operational services like payments and website management, your data may be accessed by providers such as RBA UK Ltd, Tyl by Natwest, and Clover. Please refer to their privacy policies for further information.

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3. Data Retention

We retain personal data for as long as it is necessary to provide you with our services and as required for legal or regulatory purposes. The specific retention period will depend on the type of data and our legal obligations.

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4. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several rights, including:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete data.

  • Erasure: You can request the deletion of your personal data, subject to legal or other overriding legitimate reasons we may have for continuing to process it.

  • Objection: You may object to processing of your data under certain circumstances.

For requests related to your rights, please contact us at info@joneshomehardware.co.uk.

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We may transfer data to third parties outside of the EU/UK when necessary. We ensure all data transfers comply with GDPR requirements and are safeguarded appropriately.

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6. Updates to this Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or other communication methods.

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Contact Us

For any inquiries or concerns about our privacy practices, you can contact us at:

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